Why Are Warranty & Returns Important?
When investing in premium kitchen appliances like KU Küchen appliances, customers care not only about product quality but also about after-sales service. A sustainable brand always puts customer satisfaction first, and its warranty and return policies are the clearest proof of this commitment.
In this guide, we will walk you through the official warranty and return policies of KÜ KÜCHEN Philippines. This is also a key highlight in many KU Küchen review Philippines, giving customers confidence when choosing the brand.
1. Warranty Conditions
To qualify for official warranty service, products must meet the following conditions:
- Genuine product: Distributed officially by KU Küchen Philippines.
- Intact seal: Warranty label/seal must remain unbroken and not removed.
- No exclusion violations: Product must not fall under the “Warranty Exclusion” list.
This ensures that every warranty request is handled transparently and in accordance with KU Küchen’s high standards.
2. Warranty Period
2.1 Warranty Start Date
- From the date of purchase (shown on the receipt) or the date of electronic warranty activation.
- In all cases, the warranty period cannot exceed the manufacturing date indicated on the product.
2.2 Coverage During Warranty
- Free repair for defects caused by manufacturing.
- Replacement of parts or product (depending on the assessment by KU Küchen).
- For replacement units: the warranty follows the remaining time of the original product.
2.3 If Receipt or E-Warranty Activation Is Missing
Warranty will be calculated as:
Manufacturing Date + Standard Warranty Period + 6 months.
2.4 Warranty for Replacement Parts
- Replacement parts are covered for 3 months (90 days).
- If the product’s remaining warranty > 3 months → parts follow product warranty.
- If < 3 months → parts covered for 3 months from replacement date.
3. Warranty Processing Time
- Metro Manila: 3–5 working days from the time the service center receives the product.
- Other provinces (via shipping to Manila): 7–10 working days.
- Special cases: May take longer; customers will be notified directly.
This reflects KU Küchen’s professional, transparent, and internationally aligned service process.
4. Shipping Costs in Warranty Service
- Product replacement: KU Küchen covers round-trip shipping.
- Repair within warranty: KU Küchen covers return shipping to the customer.
- Out-of-warranty service: Customer covers round-trip shipping.
Note: These terms apply only when items are sent directly to the KU Küchen Service Center in Metro Manila.
5. Non-Warranty Cases
Warranty will not apply if the product falls under the following:
- Expired warranty.
- Natural wear and tear (unless proven as a manufacturing defect).
- Scratches, dents, cracks, or external damage without unboxing video proof of shipping defect.
- Use of non-genuine or incompatible accessories.
- User-related damage: misuse, dropping, liquid exposure, fire, external impact.
- Repairs or assembly by unauthorized service centers.
- Altered or removed product information (serial number, warranty seal, manufacturer code).
Customers may still have the product repaired at KU Küchen Service Center but will cover all costs.
6. Customer Support Contact
For warranty or return requests, please reach us at:
- Address: Ground Floor, Arya Plaza, Rizal Drive corner McKinley Parkway, Bonifacio Global City, Manila, Philippines
- Phone: +63 981 655 5666
- Email: kuchenphilippines@gmail.com
- Website: kuchen.ph
These are KU Küchen’s official support channels to ensure fast and transparent assistance.
7. Tips to Maximize Warranty & Return Benefits
- Always keep your original receipt and activate electronic warranty immediately after purchase.
- Record an unboxing video as proof in case of shipping damage.
- Use only genuine KU Küchen accessories.
- Avoid self-repairs or using unauthorized service providers.
- Contact the service center immediately for assistance instead of troubleshooting on your own.
8. Conclusion – Building Trust with KU Küchen Philippines
A strong brand is defined not only by the quality of its products but also by its after-sales service. With a transparent and professional warranty & return policy, KU Küchen Philippines ensures maximum peace of mind for every customer.
In every KU Küchen review Philippines, after-sales service is highly valued as proof of the brand’s philosophy: Premium or Nothing – delivering only what is truly worth your investment.
By choosing KU Küchen appliances, you gain more than a smart kitchen device—you also enjoy German-standard after-sales support that makes cooking Fasty (Quick), Healthy, and Yummy every day.
